A Really Professional Motivator 

I am discovering a really useful professional motivator and, unexpectedly, it is anger.

There are lots of messages that surround us regarding anger as an emotion. Often regarded as entirely socially and professionally unacceptable, it is easily forgotten that anger has is a normal response to hurt or misunderstanding. If we face an important ethical dilemma’s such as injustice, we might be justified in feeling angry. and, acted upon wisely it can be an important catalyst for change.
Keeping an eye on the lie of the land in a variety of industry sectors is part of my job. What I am observing is that be it in the public or private sectors, be it due to government cuts or political uncertainty, money is tight. When money is tight, the top-down decisions do not always honour the ethical and practical needs of employees at the front line or the clients they are trying to serve. This is the squeeze. This is the fall-out of recession, the Brexit referendum, and of the resultant financial insecurities. This is when cost-cutting exercises mean vulnerable individuals get lost in big systems. This is when all sorts of professions begin to find it harder to meet the real needs of the real people who use them. It does not matter if it’s a banking procedure that no longer serves the customer or a speech and language service that is so over-burdened it cannot keep track of the kids it is trying to support, if you are trying to provide a service that is no longer fit for purpose then this is bound to cause frustration. 
So my advice would be to use that anger. Listen to it, and honour it by taking action and expressing the difficulty you are experiencing to someone with the power to change it.
Unfortunately the decisions about the really important things are often taken by people who have never done the job and have no idea of the implications of their choices on us mere mortals. They appear to sit with the figures and make sweeping changes in order to serve an immediate financial need. What they do not have is the practical knowledge of the real and indeed long term outcomes. In contrast you do!
So if you see injustice at work and you feel angry or frustrated because you care for your job and your service users, please dare to share it. Everyone will learn from your generosity and courage.

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